EnjoyGevity

Returns & Refunds

Last updated: August 2, 2026

We want you to feel confident ordering from EnjoyGevity. This policy explains exactly how returns, damaged orders, and refunds work.

Standard returns

We accept returns requested within 30 days of delivery for bottles that are unopened, unused, and in their original condition. Because Matcha Capsules are a consumable product, opened bottles are not eligible for return for health and safety reasons.

For standard eligible returns, the customer is responsible for return shipping. Original shipping charges are not refundable.

Damaged, incorrect, or defective orders

If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery. Email info@enjoygevity.com with your order number, a description of the issue, and clear photos of the product and package. If we confirm the issue, we will provide a replacement or refund and cover any required return shipping.

How to start a return

1. Email info@enjoygevity.com within the applicable window with your order number and reason for the return.
2. Wait for return instructions before sending anything back. Unauthorized returns may not be accepted.
3. Pack the eligible unopened item securely and send it using the instructions we provide.

Refund timing

After we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 days after inspection. Your financial institution may take additional time to post the refund to your account.

Order cancellations

If you need to cancel an order, contact us as soon as possible at info@enjoygevity.com. We can cancel and refund an order only if it has not already been processed or shipped.

Contact

Questions about this policy? Email info@enjoygevity.com.